Dhar Player Refund and Cancellation Policy

Effective date: 4 September 2026 Last updated: 6 September 2026

This policy applies to licences purchased directly from SN SMART SOLUTIONS LTD through https://dharplayer.co.uk. Purchases made through an app store are handled under that store's cancellation and refund process unless the store directs the customer to us.

Before purchase

The checkout must clearly show the plan, price, currency, taxes, duration, device allowance, supported platforms, renewal status and when digital performance begins. Dhar Player is media-player software and includes no channels, playlists or audiovisual content.

An eligible installation can evaluate the player during a 15-day trial before paid access is required. The trial contains no bundled content and does not remove any mandatory pre-contract disclosure or consumer right.

One-year licence

The current one-year website licence is a single, non-recurring payment and lasts 365 days from activation. It does not renew automatically. If recurring billing is introduced later, the customer must receive renewal and cancellation information before purchase and a simple way to cancel future renewals.

One-time perpetual licence

A one-time perpetual licence is a right to use the supported Dhar Player product/service for its supported lifetime. It is not a promise that every device platform, feature, server or app store will operate forever.

Cooling-off and digital performance

Mandatory consumer cancellation rights depend on the customer's country and how the service is supplied. Where the law permits a cooling-off right to end after digital performance begins, the checkout must request the customer's express consent to immediate performance and acknowledgement of the legal effect before activation. If that consent is not obtained, statutory rights remain unaffected.

Defects and non-conformity

Contact us if Dhar Player does not activate or materially fails to provide the purchased software functions on a supported device. We may troubleshoot, repair, replace, extend the licence, or provide a partial or full refund as required by applicable law.

The disappearance, illegality, incompatibility or poor quality of a user-supplied third-party playlist is not by itself a defect in Dhar Player. This does not affect a claim where Dhar Player itself is defective.

Requesting a refund

Email contact@dharplayer.co.uk with:

• order or licence reference;
• purchase email address;
• purchase date and channel;
• device platform and app version;
• a short description of the issue; and
• the requested remedy.

Never send full card details, playlist passwords or access tokens. We may request proportionate information to verify the purchase.

Processing

Approved refunds are sent to the original payment method where possible. Processing time depends on the payment provider or app store. Fraudulent, duplicate or abusive requests may be investigated, but no provision of this policy removes a mandatory consumer right.

Contact

SN SMART SOLUTIONS LTD Company number 16574869 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ contact@dharplayer.co.uk